How Do We Recognize Our Employees?
Employees enjoy a crab feast at our annual office picnic.
Here at SERVPRO Disaster Recovery Team- Team Wall, we do a lot to recognize our employees for all that they do and show them that their hard work and dedication are appreciated. In a recent corporate blog series spotlighting our team, one of our owners, Trish Wall, expressed, “Culture really is the ultimate competitive advantage. Recognition is a big part of culture, and it’s so important to make recognition a consistent part of our core practices.” In this blog, we’ll walk through some of our favorite ways in which we have emphasized employee appreciation this summer.
Crab Feast and BBQ
Perhaps nothing is more quintessentially summer than sitting down with friends and enjoying a barbeque or crab feast, especially here in Maryland. Across all three of our offices, the office barbeque has become an annual event that celebrates our employees in a relaxed setting away from the sometimes stressful ins-and-outs of our daily disaster recovery work.
Getting out of the office and spending the afternoon with coworkers is another way in which we strengthen the bond between our employees and recognize everyone’s efforts. In June, our Sales and Marketing teams came together for an afternoon at Big Truck Farm Brewery for a team outing. After over a year of seeing each other only through our computer screens, the outing allowed some team members to finally meet in person and share a few laughs while partaking in Big Truck’s archery activities.
The “Wall of Praise”
One of our conference rooms features a custom-made decal and notepad sheets that places our employees’ efforts front and center. We call it “The Wall of Praise” and it provides employees with the opportunity to write shoutouts to their coworkers and post them on the wall. At our quarterly meetings, we pick 4 or 5 of these shoutouts to read aloud, recognizing team members for all that they do behind the scenes and boosting team morale.
Employee Highlights and Awards
Every quarter, we spotlight team members in-person at our quarterly meetings and on social media through employee highlights. Various awards are presented at our quarterly meetings, including tenure and anniversary awards, as well as specific sales and marketing team awards, such as “Top Producer”, “Most Improved”, and “Coach’s Award”. These in-person meetings provide a special setting for employee appreciation, as we are able to gather the entire SERVPRO Disaster Recovery Team - Team Wall together in one place, creating a large audience for employee recognition. The “Employee of the Quarter” award recognizes one employee who best embodies our “7 Pillars”: Hustle, Solutions, Team, Accountability, Quality, Persistence, and Consistency. The recipient is then highlighted not only in our quarterly newsletter, but on our blog and social media platforms as well.
Trust Our Team
While we recognize individual employees for their strengths and dedication, our team is stronger together. “Team” is an important component of our SERVPRO of Hunt Valley and Harford County’s “7 Pillars” and values. Call us today at (410) 229-0012 and know that our tight-knit team is always standing by for our community, ready to restore your residential or commercial property after any disaster.
Employee of the Quarter: Norma Hernandez
This quarter, we would like to highlight Norma Hernandez, our Fire and Smoke Crew Chief.
Every quarter, we recognize one employee who embodies SERVPRO Disaster Recovery Team - Team Wall’s “7 Pillars” that describe an outstanding team member. This quarter, we would like to highlight Norma Hernandez, our Fire and Smoke Crew Chief. After starting with SERVPRO Team Wall back in October of 2013, Norma has consistently expanded upon her skills and gained valuable experience in fire damage restoration.
An Exemplary Employee
On a daily basis, Norma displays our “7 Pillars,” which make her an exemplary employee for her team members. These pillars include hustle, solutions, team, accountability, quality, persistence, and consistency. Norma especially excels in hustle, solutions, persistence, and accountability. Her co-workers can count on her every day to produce quality work. She hustles and comes up with solutions to obstacles when needed. On top of it all, she consistently shows up with a smile on her face and a great attitude.
Dedicated and Consistent Team Members
While Norma received the most votes in our office-wide “Employee of the Quarter” voting, four other team members tied for second place. These four employees, Reconstruction Technician Juan Duarte, Mitigation Crew Chief Brian Haines, Job File Coordinator Megan Badorrek, and Scheduling/Dispatch Coordinator Kristina Dubyoski, are all deserving of recognition as well. They are all important members of our team that produce high quality work within their departments, showing up each and every day to deliver solutions with smiles on their faces. They each care about what they do and will go the extra mile for our team, which is exactly what makes a praiseworthy SERVPRO employee.
Learning More About Our Emergency Ready Profile
We guarantee that our Emergency Ready Profile is customizable, mobile, shareable, and secure.
Here at SERVPRO, we strive to be “Ready for Whatever Happens.” One way in which we accomplish this goal is through our Emergency Ready Profile. Keep reading to learn more about what our ERP can do for you and your clients.
Components of the ERP
We guarantee that our Emergency Ready Profile is customizable, mobile, shareable, and secure. Your business can customize the ERP by utilizing features such as key contacts, individualized emergency shut off valve locations, access points, key maintenance and details unique to your facility, preferred vendors, and so much more. Because the ERP is accessible on mobile devices such as cell phones and laptops, we make it easy to react immediately when an emergency occurs at your facility. Multiple team members can also gain access to your ERP when facility information needs to be shared, which facilitates the maintenance of business as usual. Lastly, your ERP will be secure, as encrypted data and one-way hash passwords are utilized to keep your information safe.
Check Out The SERVPRO Ready Plan Mobile App
You can create and customize your home or business’ Emergency Ready Profile at your fingertips with our Ready Plan App, which is available for download in the App Store. All you need to do is register with your email and a password, select your preferred franchise location, and begin setting up your individualized emergency plan.
Schedule Your ERP Walkthrough Today
SERVPRO’s Emergency Ready Profile is a trailblazer in setting the highest security standards and offers risk management at no cost. To schedule a 60-minute walkthrough of what you can expect from our Emergency Ready Profile, call us at (410) 229-0012. Your home or business deserves reliable emergency protection that you can trust, which starts with downloading SERVPRO’s Ready Plan Mobile App and developing an Emergency Ready Profile today. View a sample ERP here.
Job of the Quarter: Water Loss Close to Home
Our team got to work pushing water out of the bay doors and into drains only 30 minutes after we initially received word of the flood.
The following blog is an excerpt from our upcoming newsletter:
The “Job of the Quarter” article in our quarterly newsletters is characteristically devoted to highlighting a job that our team responded to away from home, whether it be another location within our community or another region of the country altogether. This quarter, however, our standout job did not require our crew to travel at all. As a matter of fact, the job in question occurred right here in our own Hunt Valley office and warehouse.
Strong storms rolled through the area during the evening of Thursday, June 3rd. While office manager, Tracy Summers, was working late in the office and Water Crew Technician, Brian Rhodes, was preparing to head home for the night, they discovered water rushing into the warehouse due to the heavy rain. Entering through our warehouse’s closed bay doors, the rainwater quickly became a significant concern. In just one hour, we received almost 4 inches of rain. Thanks to Tracy and Brian’s quick thinking, they were able to get people in to help that evening, which prevented us from discovering an overwhelming water loss the next morning.
The process of remediating the water damage that we had endured was no small feat, as a large area of the warehouse was covered by approximately 1 inch of water and several other areas of our office, including the main entry hallway, main conference room, and a few individual offices, were also affected by the water. According to the Institute of Inspection, Cleaning and Restoration Certification’s categories of water involved in water damage, the water damage in our warehouse and office fell under Category 3, which is the most significantly contaminated, as it often contains “harmful pathogens'' and poses risks to human health. Therefore, it was critical that our team remediated the area quickly and safely.
Our team got to work pushing water out of the bay doors and into drains by 5:30 PM, only 30 minutes after we initially received word of the flood. Working quickly, we were able to successfully extract all of the water, cut walls, remove wet insulation, and set up drying equipment by 10 PM that evening. This was made possible by the help of about 20 crew members working late into the night. Even after the water was extracted, several members of our rebuild team worked to complete drywall and painting. By Tuesday, June 15th, work on all of the projects was finished and the affected area looked as good as new.
Making it “Like it never even happened,” for our customers and getting the job done quickly are hallmarks of every job that we complete. However, what makes this job worthy of our “Job of the Quarter” title is that it happened on our own turf, a place in which we don’t usually directly experience the stress of water damage and its possible impacts on our office’s schedule. Our team had to deal with an overwhelming amount of water and was faced with the task of removing and repacking contents from boxes that got wet in our office, while juggling an influx of calls from customers due to the storm. In order to get the job done and keep up with our clients’ needs, many of our team members made the selfless decision to turn around and head back to the office after arriving home from a long day of work. Our team members’ dedication incontrovertibly saved the day.
In order to best serve our customers, it is critical that we first know how to handle an emergency on our home turf. The storm that moved through our community that Thursday night inundated our office with calls from customers in need of immediate help. Our ability to deal with a crisis in our offices and warehouse while simultaneously responding to those in need in our community emphasizes our persistence and determination to be there for our community at all times. Here at SERVPRO of Hunt Valley and Harford County, we know firsthand the disruptions to business that damage of any kind can bring, whether it be flooding from a storm or scorched documents after a fire. Therefore, when you call our offices at (410) 229-0012 in need of a helping hand after a disaster of any type or size, our team will arrive immediately, ready to work quickly to make it “Like it never even happened,” for your home or commercial business. Visit our website to learn more about our many services that can be of assistance to your property, such as our Water Damage Restoration Services, Storm Damage Restoration Services, Commercial Storm Damage Restoration Services, and more.
What is Matterport?
Matterport is the standard for 3D space capture and collaboration in multiple industry sectors. They are the leading spatial data company focused on digitizing and indexing the built world. Matterport’s all-in-one 3D data platform enables anyone to create an accurate and immersive, digital twin of a physical space, which can be used to design, build, operate, promote, and understand any space.
How Does Matterport Help Our Customers?
Matterport provides two key components that benefit our clients and insurance industry professionals alike: Velocity and accuracy. Gone are the days of measuring a property by hand and utilizing a camera phone to document damages. By utilizing Matterport, SERVPRO Disaster Recovery Team- Team Wall can now capture the measurements and photo documentation simultaneously while significantly reducing human error. In fact, Matterport’s Pro2 Camera provides measuring accuracy within a 1% margin of error. The 3D space generated provides unbiased information that cannot be manipulated to the benefit of any party. This 3D space also offers a snapshot in time, giving any insurance industry professional the ability to collaborate on repairs. This in turn expedites the overall claim settlement process, getting the property restored back to our client and adhering to our slogan, “Like it never even happened.”
Matterport In Action
Overcoming Pandemic Obstacles
During the peak of the COVID-19 pandemic, many insurance companies restricted their field adjusters from visiting properties. Limitations on inspections put many adjusters in a precarious situation. SERVPRO Team Wall cemented their trust with Matterport coupled with stellar services performed for our mutual clients.
Faster to the Finish Line
When a multi-family condominium suffered structural damage to their roof, an engineer was engaged to determine the necessary repairs. Once he found out that we had scanned the property with Matterport, he utilized the 3D scan to generate a detailed report. This reduced the turnaround time on the report and allowed our team to begin the repairs to the structure.
Caring for Your Belongings
After a fire impacted our client’s residential home, we engaged Matterport to document the personal property and structural damages. Due to our client’s health, she had to limit her time on site. Instead, we opted to scan the property on multiple occasions to put her mind at ease. In addition, she was able to assist with the non-salvageable inventory process with our team.
Matterport is Here For the Assist
SERVPRO Disaster Recovery Team – Team Wall strives to create the premier customer service experience. We utilize state-of-the-art technology such as Matterport and continue to implement emerging products that will benefit the overall property restoration process. If you are interested in learning more about SERVPRO of Hunt Valley and Harford County or our Matterport services, please give us a call at (410) 229-0012 or visit our website, where you can learn more about our water, storm, fire, and mold restoration services, as well as our other Advanced Technologies that are designed to restore your home or commercial business to its preloss condition as soon as possible.
Navigating the 3 Types of Water Damage
The phrase “water damage” is an umbrella term that describes a variety of different situations and conditions. Every incident involving water is unique and its resulting water damage varies. It may come as a surprise that even the water itself can be categorized into a variety of classifications. The Institute of Inspection, Cleaning, and Restoration Certification details three different “Categories of Water” that are involved in water damage in homes and businesses alike. In this blog, we’ll break down these three categories of water, which can help you assess the severity of any water damage that should occur in your home or business.
The IICRC’s 3 Categories of Water
The three water categories presented by the IICRC in its “S500 Standard for Professional Water Damage Restoration” article aim to classify water by its contamination level, “considering both its originating source and quality after it contacts materials present on the job site.” The document also asserts that the amplification of the water’s contamination level can be increased or decreased by both time and temperature.
Category 1- Clean Water
Water that is classified as Category 1 is commonly referred to as “clean water,” as the water’s source is sanitary and does not pose any risks from exposure. Category 1 water examples may include melting ice or snow, rainwater, and broken water supply lines. While it does not appear as though Category 1 water poses a significant risk, this water can deteriorate depending on how long microorganisms remain wet after exposure and the environment’s temperature. If the water develops an odor, its sanitation has likely worsened, dropping its classification to category 2.
Category 2- Gray Water
When water falls under Category 2, it is significantly contaminated. Upon exposure or consumption, humans can experience symptoms ranging from discomfort to sickness. A wide variety of circumstances fall under Category 2, including common household water damage situations like dishwasher discharge, washing machine overflow, and toilet bowl overflows. Category 2 water also includes a few surprises, such as punctured water beds and broken aquariums. Like Category 1 water, this water can also deteriorate to Category 3, also known as “black water.”
Category 3- Black Water
The most severely contaminated category of water according to the IICRC, Category 3 water, is commonly known as “black water.” Water of this category is “grossly contaminated,” according to the IICRC, and sometimes contains pathogens, toxins, or other “harmful agents.” Category 2 water is known to occasionally cause health concerns, but upon contacting or consuming Category 3 water, humans can experience very serious health concerns. Types of water that fall under this category include sewage, flooding that originates from seawater and rivers, as well as wind-driven rain from tropical storms or hurricanes. It is important to understand that Category 3 water is capable of carrying harmful substances like toxins and pesticides, so it is best to allow a professional to handle the situation.
We Have the Expertise That You Need
Our team of water damage professionals at SERVPRO of Hunt Valley and Harford County abides by the IICRC’s S500 Standards, as every team member undergoes training with SERVPRO Industries Inc., an IICRC-approved school. When you call us at (410) 229-0012, our team will arrive onsite immediately, identify the category of water damage onsite, and tailor the water damage restoration services to your home or business’ specific needs in accordance with industry guidelines. Additionally, we offer unique services, such as Sewage Cleanup for different categories of water scenarios. To learn more about our water damage restoration team’s qualifications and the Water Damage Restoration Services that we offer, be sure to check out our Water Brochure.
Summer Storms Spark Lightning Damage
Every summer brings its fair share of storms, ranging from light rain showers to severe squalls, risking damage to homes, commercial buildings, and other structures. In an effort to help homeowners and business owners navigate the increased risk of storm damage with summer storms, we dedicate one or two blogs to storm safety every summer. In the past, such blogs have dealt with hurricane preparation and flash flooding. However, it is important to also emphasize the hazards of lightning in addition to flooding, fallen trees, and other forms of storm damage. Lightning can spark fires, power surges, and even major structural damage when it directly strikes commercial buildings and homes. In order to gain a more comprehensive understanding of the damage that lightning can do in addition to what steps you should take in the event that your home or business is struck by lightning, keep reading.
Types of Lightning Damage
Fire damage is perhaps the most predictable type of damage that would result from a lightning strike. Attics and top floors of buildings, due to their proximity to the roof, are especially vulnerable to fire after a lightning strike. Traveling via electrical circuit and wires, fire can also ignite in other areas of a home or business. In terms of the structure of a building in the aftermath of a lightning strike, roofs and attics can be destroyed, scorched by the lightning. Personal belongings can also be placed in jeopardy when lightning strikes a building, which propels electrical surges throughout the building’s structure. As a result, electronic devices, such as computers, televisions, and appliances, can be damaged significantly or become destroyed.
I Think That Lightning Struck My Building- What Should I Do?
If you hear a loud crash that transcends the usual volume of a distant roll of thunder or lightning strike, it is possible that your home or business has experienced a direct lightning strike. The risk of experiencing a direct lightning strike is low, but it is essential to know what to do in the event that it happens in order to minimize damage to your home or business as best as possible. The first step is to check for fire. As soon as it is safe to go outside, look for damage to your roof and your home or business’ surroundings. Inside, you should also check electrical switches, breakers, and outlets for signs of damage, as well as piping for leaks, which can lead to flooding. In the event that you discover damage of any kind, call a professional immediately.
SERVPRO Is Here to Help
Here at SERVPRO of Hunt Valley and Harford County, we are a team of storm damage professionals who are ready to help your home or business recover after lightning damage or storm damage of any kind. By calling us right away at (410) 229-0012, you can ensure that our team will be onsite quickly, prepared to make it “Like it never even happened,” by providing reputable Storm Damage Cleanup and Restoration Services. To learn more about the specific storm damage remediation services that we offer, check out our pages dedicated to such topics as Commercial Storm Damage Restoration. After storm damage of any shape or size, we also offer various cleanup services to fit your home or business’ unique needs, including Building Services such as Roofing Services in addition to Fire Damage Restoration Services and Mold Remediation. We know that every storm is different, presenting distinct and individualized challenges for every home or business that it affects. That’s why our team here at SERVPRO of Hunt Valley and Harford County tailors our services to every customer, working as quickly as we can to get you back to business as usual.
What Do These HVAC Warning Signs Mean?
HVAC systems play a critical role in the day-to-day functioning of commercial businesses. The letters “HVAC” stand for Heating, Ventilation, and Air Conditioning, which are three elements that create a safe and comfortable environment for employees within businesses. If properly maintained, HVAC systems can last for many years, but there comes a time when every HVAC system begins to malfunction, whether it be the result of old age or insufficient maintenance. Keep reading to learn more about HVAC warning signs and what they might mean in order to keep your commercial business’ HVAC system running smoothly and know when it needs maintenance.
3 Common Warning Signs: What Do They Mean?
The first common warning sign of HVAC system malfunctioning is a strange odor emanating from the unit. Occasionally, this is referred to as “Dirty Sock Syndrome,” which entails an unpleasant smell, resembling that of a dirty sock, that spreads throughout the business as a result of a dirty HVAC system. HVAC systems’ unpleasant odors may be caused by mold growth within the unit. Without proper maintenance, an HVAC system’s evaporator coil can accumulate dirt, bacteria, and mold or mildew growth, creating an odor that will spread throughout the commercial business as the HVAC unit circulates air.
- Weird Sounds
In the event that you hear a low, humming noise coming from your commercial business’ HVAC system, there should not be cause for concern. However, if your HVAC unit begins to emit louder, harsher, or rattling sounds, this may be a warning sign that something is not quite right. The rattling noise may be the result of loose parts or a failing compressor within the unit.
- Increasing Cost
HVAC units are a necessary expense in order to maintain a comfortable work environment within any commercial business. Therefore, it is understandable if a sudden increase in your HVAC bill sparks anxiety. Usually, if your HVAC bill skyrockets, it is an indication that the unit’s filters are dirty or clogged, which causes the HVAC unit to work harder to do its job, leading to an increase in cost.
Trust SERVPRO’s HVAC Services
If your home or business’ HVAC unit displays any of the aforementioned warning signs, it is important to seek the assistance of a professional who can effectively diagnose the problem and guide you through the process of fixing the issue. You can start by calling SERVPRO of Hunt Valley and Harford County at (410) 229-0012. Our team of HVAC professionals are ready to help get your HVAC unit running properly once more and get life in your business back to normal as quickly as possible. Visit our pages dedicated to our HVAC Services, as well as our other commercial offerings, including our Commercial Restoration Services and Commercial Cleaning Services. Want to learn more about the many other commercial and residential services that we offer? Be sure to also check out our long list of Building Services
The Need to Know on Mold
Mold in Bathroom. Source: Unsplash.
Mold is a common issue in residential homes and businesses alike. Because mold problems and infestations are somewhat frequent occurrences, it is beneficial to gain a thorough understanding of what mold is, how it spreads, how it can be contained, and what we here at SERVPRO can do to help.
The Biology of Mold
Mold is a type of fungus and is more specifically classified as saprophyte. We know that there are at least 20,000 different species of mold, but there may be even more. Deriving the nutrients it needs to survive from organic matter that has decomposed, mold grows on various different types of surfaces, branching out in order to spread. These branches are called hyphae.
5 Common Types of Mold in Buildings
There are five different varieties of mold that can grow on indoor surfaces inside of buildings. The first is penicillium, which is often blue or green in color and has a texture similar to velvet. Aspergillus tends to grow in oxygen-rich environments. A third variety, chaetomium, usually takes on a cotton-like texture. On fabrics, cladosporium is the most common variety of mold that will grow. Lastly, the fifth variety is stachybotrys, which tends to grow in areas that are high in humidity and damp.
Containing the Spread of Spores
While it’s impossible to completely get rid of mold because there has always been some mold in the air and on surfaces, mold remediation seeks to contain mold spores in order to prevent mold issues from reaching extreme levels of severity. Mold begins as small spores, but its structure is capable of holding thousands more spores. Aerosolization, or any event that causes airflow to pick up mold spores, facilitates the spread of mold. When remediating mold infestations, it is critical to prevent the spread of mold spores to other, clean areas as best as possible. Therefore, we utilize advanced containment procedures, such as negative air chambers, to contain areas contaminated by mold through the use of physical barriers while we clean affected areas.
Why Should We Be So Worried About Mold?
Some types of mold, like Penicillin or bleu cheese, are not a cause for concern. Bad molds, on the other hand, can cause health effects. Additionally, while large colonies of mold become visible to the eye, mold is generally an enemy that we cannot see, making it difficult to know if materials in your home or business are contaminated.
Mold in Buildings
When buildings become infested with mold, “sick building syndrome” (or SBS), in which occupants of the building experience minor health effects that result from spending time in the building, sometimes occurs. These problems can worsen over time if air circulation is lacking in the building or the building is not being properly maintained. Above all else, HVAC systems often serve as the impetus of mold growth in buildings. Mold can quickly and easily grow in the malfunctioning drain pans, filters, and piping of HVAC systems if they are not maintained and if mold grows in HVAC systems, they double as a delivery service, spreading mold spores throughout the building.
Mold Growth Requirements
In order for mold to grow successfully, several factors are required to be present. These include mold spores first and foremost, an organic material to serve as a food source, a temperature between 32 and 122 degrees fahrenheit, water or moisture, and as little as two days’ time. In terms of organic matter, mold can feed on wood, paper, drywall, insulation, paints, starch in wallpaper paste, and caulk, just to name a few surfaces.
Preventing Mold Growth
When preventing mold growth, the response to water damage must be immediate and moisture is the most critical factor to get under control?. Often, it is more beneficial to mitigate than to remediate? mold-damaged areas. There are also several things that building owners and occupants can do to prevent mold growth. These actions include frequently surveying areas that are often overlooked, such as dishwashers, ice maker connections, washing machine connections, shower doors, and space behind the dishwasher. Additionally, washing machine connections should be replaced every 5 years. Ultimately, good ventilation, maintaining a dry environment, limiting food sources for mold, and utilizing fungicides and biocides all help in preventing mold growth in homes and businesses.
Mold Remediation Basics
Here at SERVPRO, we follow the IICRC S520 Standard and Reference Guide for Professional Mold Remediation. There are three condition levels for mold remediation as stated by the Institute of Inspection, Cleaning, and Restoration Certification. Condition 1 is Normal Fungal Ecology, which describes an indoor environment that may contain spores or traces of growth that are characteristic of a natural environment. Condition 2 is Settled Spores, indicating that indoor areas have undergone secondary contamination from settled spores. Lastly, Condition 3 is Actual Growth, in which the indoor environment is contaminated with actual mold growth.
Our 5 Principles of Mold Remediation
As we explained earlier, our primary concern when working with mold is containment in order to prevent further spread. We achieve successful containment through the use of negative air chambers, which are used to isolate the area with physical barriers and negative air pressure to prevent mold spores from spreading during the cleanup process. ?In order to ensure the best results, we adhere to 5 principles of mold remediation:
- Safety and Health;
- Control Contaminants;
- Remove the Contamination;
- and Correct the Moisture Problem.
As soon as the moisture problem has been corrected, an Indoor Environmental Professional (IEP) conducts final clearance testing, surveying all Condition 3 and Condition 2 areas as suggested by the IICRC S250 Standard in order to make certain that all areas have returned to Condition 1 before containment can be removed.
Have a Mold Problem? Call SERVPRO
Learn more about our Mold Remediation and Restoration Services by clicking here and in the event that your home or business experiences mold growth of any capacity, call SERVPRO of Hunt Valley and Harford County at (410) 229-0012 immediately for trustworthy and efficient mold remediation services. Check out our website to read more about our Commercial Mold Remediation Services, as well as our Mold Remediation Process.
Restoring Fort Sill: A Team Effort
Every so often, we’re granted the opportunity to combine the forces of our three SERVPRO Team Wall locations on a job in order to help our customers. In March, all three of our locations, alongside SERVPRO Team Bowen, took on our largest job ever, providing our services to Fort Sill, a historic military base in Oklahoma. After enduring around 200 pipe bursts in the wake of this winter’s deep freeze that hit Oklahoma and Texas, Fort Sill was in need of all the help they could get to restore the base to its preloss condition.
What Is Fort Sill?
The largest field artillery complex in the country, Fort Sill sits on 94,000 acres of land. Additionally, Fort Sill is a National Historic Landmark and over the years, it has hosted many troops, including the famous African-American “Buffalo Soldiers,” and today, Fort Sill is the site of the grave of Geronimo, a Chiricahua Apache religious and military leader. It is a U.S. Army base in addition to serving as a base for the Marine Corps, which meant that there were many people depending on our help to restore Fort Sill.
Combining Our Resources
The Fort Sill job was the largest project that SERVPRO Team Wall has ever faced, which makes our successful work all the more rewarding. We inspected about 110 buildings throughout the base using thermal imaging cameras and moisture meters in order to detect moisture and eventually went on to work in 50 of those buildings, all of which experienced at least one burst pipe. In order to meet Fort Sill’s needs, all three of Team Wall’s locations joined forces alongside SERVPRO Team Bowen. Eight crews supervised a total of 70 to 100 people on any given day, with supervising roles ranging from overseeing demolition and drying processes to monitoring equipment, which included small format equipment as well as four tractor trailers. These tractor trailers carried about 1,000 air movers and 200 dehumidifiers. Over the course of the 17 days that our crews were onsite at Fort Sill, we provided temporary power and climate control, descants, dehumidifiers, and ran generators in six different buildings simultaneously. Completing this job was no small feat, but SERVPRO Team Wall was able to restore Fort Sill to its pre-storm condition by combining the resources of each of our three locations.
Trust SERVPRO Team Wall’s 3 Locations for Your Storm Needs
While the Fort Sill job may appear larger than life, this is the reality of what SERVPRO Team Wall does on a daily basis, albeit at a smaller scale. Whenever a storm rolls through your area, whether it be a localized thunderstorm or a widespread storm, SERVPRO is standing by with the resources to handle any size emergency. You can learn more about our professional Storm and Flood Services, as well as our Water Restoration Process by checking out the Storm Damage page on our website. Remember that we also offer Mold Remediation and Restoration services, which may be needed if water damage leads to mold growth. For both storms and disasters alike, know that you can call SERVPRO of Hunt Valley and Harford County at (410) 229-0012 for storm damage restoration services and professional resources that you can trust.