Celebrating Our Employees of the Quarter: Q4
Every quarter, we select one employee from each of SERVPRO Team Wall’s offices, as well as one employee from our centralized team, to receive the “Employee of the Quarter” award. These employees fully embody Team Wall’s 7 Pillars: Hustle, Solutions, Team, Accountability, Quality, Persistence, and Consistency. They also serve as role models for the rest of our team. Please join us in congratulating our “Employee of the Quarter” award recipients for the fourth quarter of 2022: Dawnmarie Flanagan and Tracy Summers.
Dawnmarie Flanagan – Centralized Team
A pillar of our centralized SERVPRO Team Wall team, Dawnmarie Flanagan shines in her role as Large Loss/Storm Team Job File Coordinator. She has worked with SERVPRO for almost 13 years, as she worked for another SERVPRO for 9 years before joining SERVPRO Team Wall in 2019 as Large Loss/Storm Job File Coordinator. Dawnmarie, a remote employee joining us from Boston, is wicked smart in her attention to detail and organization. Likewise, she is also wicked independent. Dawnmarie works hard to manage extremely complex job files and properly process them. In addition to thriving when working independently, Dawnmarie is also a fabulous team player, who is always willing to help and put in the hours required by the demanding restoration industry. This balance makes Dawnmarie the backbone of our Large Loss/Storm Department and we are wicked grateful to have her on our team. Thank you for all you do, Dawnmarie!
Tracy Summers – Hunt Valley and Harford County Team
Tracy Summers, Office Manager of our Hunt Valley and Harford County office, plays a big part in SERVPRO Team Wall’s success. Tracy joined our team as a scheduler in 2016 and was promoted to her current role, Office Manager, a little over two years ago. Embracing the pillar of consistency, Tracy is extremely dedicated to her work, as you can often find her working late in her office during the week to ensure that tasks are complete, and that the office is prepared for whatever the next day brings. Additionally, Tracy assists her team on weekends, during storm events, and even during holidays, which further illustrates Tracey’s dedication to her team. She always looks for solutions to the challenges we face and helps her team to cooperate with the production staff in order to best meet customers’ needs. Tracy is not only a reliable member of her own team, but she is also an asset to every other department of SERVPRO Team Wall. We are so grateful for all you do, Tracy!