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Fire & Water - Cleanup & Restoration

Owner’s Corner: 2nd Quarter 2020

8/7/2020 (Permalink)

Our owners We are grateful our company is able to make a positive impact during such a turbulent time.

In our 3rd quarter 2020 newsletter, our own Trish Wall took a moment to reflect on the COVID-19 pandemic and SERVPRO Disaster Recovery Team’s Team Wall response in this quarter’s Owner’s Corner:

Our last quarterly newsletter was published in January. And here we sit at the end of July with the second “Quarterly” newsletter of the year. The math doesn’t add up, right? I will give you 2 guesses as to what happened and I bet you would get it on the first try… COVID-19. 

I wrote our last “Owner’s Corner” article on New Year’s Eve. I was a bag of emotions that afternoon as the new year – 2020 – sat on our doorstep. Pensive, anxious, hopeful, excited… I ultimately summed up our strategy for the coming year as “Get Comfortable Being Uncomfortable”. I had no idea how telling this would be. 

COVID-19 affected everyone in this country in very unique and personal ways. On a professional level, the pandemic catapulted our team into a hard, abrupt change. On 3/11/20, we were a restoration company that provided cleaning services. On 3/12/20 our first COVID-19 cleaning job commenced, and we were suddenly a cleaning company that provided restoration services. You can’t get any more uncomfortable than flipping your business model overnight.

Our entire team jumped in with both feet and took on the challenge of pivoting on a dime. After all, our company had the tools and resources to help “flatten the curve”. We felt (and still do feel) an immense social responsibility to be there for our communities. Four months and countless COVID-19 cleaning jobs later, our team has an incredible sense of pride for the contributions they have made in curtailing this pandemic. 

For Jim and I, the pride we hold for our team is even more broad. To quote John Maxwell, “Change is Inevitable. Growth is Optional”. Our team members made a conscious decision to choose growth when the uncertainties of life surrounded them. To us, the choice they made brought us an overwhelming sense of awe. 

The pursuit of both professional and personal growth has always been a mindset we strive to instill in our team. To see it played out in front of our eyes was more gratifying than we could have ever expected. We are grateful our company is able to make a positive impact during such a turbulent time for our country. And even more appreciative for a team that truly lives out Team Wall’s Vision statement “Restoring peace of mind to EVERY customer. EVERY day”.

Stay healthy, Stay safe, and keep growing!


Jim and Trish Wall

P.S. One of my favorite podcast series is Entreleadership. John Maxwell was a guest on an episode in May speaking about Personal Growth. It was very impactful and, I believe, it would be worth your time to take a listen: https://www.entreleadership.com/blog/podcasts/john-maxwell-success. One of many of my favorite thoughts from this podcast:

“I’m going to live til I die and I’m not going to get the two confused.”

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