2nd Quarter Employee of the Quarter
Each quarter, we recognize one exemplary employee as our “Employee of the Quarter”. With so many incredible employees, you may be wondering: How do we choose the employee of the quarter?
Here at SERVPRO, we ask our employees to strive for our 7 “pillars”, which include: Quality, Persistence, Consistency, Team, Hustle, Solutions, and Accountability. The employee of the quarter not only follows and models all 7 pillars, but also surpasses expectations. This quarter, two employees possessed these qualities, so we couldn’t pick just one! Congratulations Chris Hoeltke and Tracy Summers!
One of Hunt Valley and Harford County’s employees of the quarter is our phenomenal equipment manager, Chris Hoeltke! He embodies an exemplary employee because he follows the company’s 7 pillars to a T and is flexible. Chris takes on a slew of daily responsibilities in his position, as he keeps the fleet in tip-top shape, inventories everything in the warehouse from pieces of equipment to every spec of dust in the warehouse, and sets up the morning crews. Even though he has so much going on, Chris is always willing to go above and beyond by going out of his way to run supplies up to our Pittsburgh and Harrisburg locations, fix trucks, repair equipment, and so much more. If there’s ever a crack in the seams, Chris can always be trusted to understand exactly what’s going on and fix it fast, keeping SERVPRO Team Wall supplied and moving right along. According to his coworkers, Chris is incredibly knowledgeable and always “does what he is asked and asks what he can do”. We love having Chris on our team!
Our second employee of the quarter for Hunt Valley and Harford County is our excellent receptionist and dispatcher, Tracy Summers. She has been with the company since October 2016 and has a multitude of responsibilities in her role. Tracy performs several general office duties, which include creating reports, drafting correspondence, and filing, in addition to many office administrative tasks related to job management and tracking, customer calls, job scheduling, and customer satisfaction activities. She exhibits strong teamwork, hustle, customer service, and multitasking skills. During the COVID-19 outbreak, Tracy has kept not only her head cool, but she has kept the day-to-day schedule organized and made sure that estimates were sent out to customers. Aside from her skills, Tracy was chosen as employee of the quarter because of her loyalty to the company and her unwavering willingness to help others and learn new things. She is known to her coworkers as being someone who is always willing to lend a helping hand, “even if she has 10,000 things to do”. We’re so lucky to have Tracy on our team!