Employee Highlight: Carrie Jackson
This month’s employee highlight is one of our favorite office managers, Carrie Jackson! This June marks 15 years since Carrie began her journey with SERVPRO, so we sat down with her to look back on the years she’s spent with the company, her role as office manager, and even talk about her love for murder mysteries!
The Office is the Heartbeat
Carrie’s role as SERVPRO of Hunt Valley and Harford County’s office manager involves giving estimates, scheduling jobs, and getting billing out to customers. Because the office reaches and supports every area of the company, Carrie likens the office to the “heartbeat” of SERVPRO of Hunt Valley and Harford County. The office’s support is critical to the company’s success. Carrie says that her favorite aspects of working at SERVPRO are assisting people when they’ve faced a flood, fire, or water damage and helping them find peace of mind.
Get to Know Carrie Outside of the Office
Even though Carrie was supposed to be on an exciting trip to Jamaica this month, she has been able to enjoy spending time with her family in Virginia during this time. Carrie’s dog, Izzy, recently turned three in May. Izzy is a rescue dog who Carrie met and adopted when her sister, who fosters rescues, convinced Carrie to meet the adorable Izzy. Carrie brings Izzy into the office occasionally, which Izzy loves because she’s given lots of treats. In addition, Carrie enjoys doing volunteer work for our veterans.
Carrie also loves delving into murder mysteries in her free time! Her fascination stems from the challenge and puzzle of figuring out what happened. She is particularly captivated by unsolved cases, such as a local case that took place in Maryland many years ago. Another fun fact about Carrie is that she likes ghost hunting in Gettysburg.
Reflecting on Her Time at SERVPRO
Carrie has seen immense growth over her 15 years at SERVPRO. According to Carrie, the team has become a melting pot of people from contrasting backgrounds, bringing new ideas to the table and working together as a cohesive group. She feels as though the COVID-19 outbreak has challenged the company to adapt and grow, as SERVPRO has learned how to most effectively aid individuals, nursing homes, and the entire community. Carrie says that, strengthened by overcoming the pandemic’s challenges, SERVPRO has gained an understanding of what it can do to help and how to always be there to support the community.